What happens if I have extra luggage?

Policies for luggage that exceeds the vehicle capacity.

If your actual luggage exceeds what you declared at booking, the driver will assess the situation on arrival. There are two possible outcomes:

  • Vehicle upgrade: if a larger vehicle is available, we will arrange an upgrade and charge the difference.
  • Second vehicle: if a single larger vehicle is not sufficient, a second vehicle may be dispatched at additional cost.

To avoid delays and extra charges, always declare the correct number and type of bags when booking.

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Updated March 2026