When a refund is due, we process it promptly via the original payment method. The time for funds to appear in your account depends on your bank.
| Scenario | Refund amount | Processing time |
|---|---|---|
| Cancelled 24+ hours before service | 100% | 3–10 business days |
| Cancelled within 24 hours | Non-refundable | — |
| No-show | Non-refundable | — |
| Company cancels the service | 100% | 3–5 business days |
| Force majeure cancellation | 100% (or credit) | 3–10 business days |
How to request a refund
Email info@minoaroutes.gr with your booking reference number and the reason for cancellation. We will confirm receipt and process the refund within the timelines above.
The cancellation time is the moment we receive your written request — not when you send it. Please contact us well in advance of the 24-hour deadline.